Bishnu Paudel
Senior Consultant
Executive Summary
A technical consultant, an application developer, web developer and database programmer with 18 years of software development experience. Expertise in Oracle Service Cloud, PHP, .NET, Oracle intelligent Advisor and PL/SQL applications.
Key Skills
- PHP
- C#.NET
- PL/SQL
- JavaScript and jQuery
- MS Dynamics 365
- Bootstrap
- REST API
- Microsoft Certified Professional Developer (MCPD) Windows application .NET 3.0 -2009
- Microsoft Certified Technology Specialist (SQL Server 2005)
Platforms
- OracleService Cloud (RightNow CX)
- Oracle Intelligent Advisor (OPA)
- PowerApps
- PowerAutomate
- MuleSoft
Experience
Victoria University-CRM Developer
- Built custom integration with Oracle intelligent advisor.
- Created integration with Advanced system via MuleSoft
- Implemented Oracle Digital Assistant (ODA) replacing legacy live chat.
- Applied responsive design to existing student application portal.
- Automated the process of dynamically changing the content of offer letters.
Arimun Solutions- Senior Data-Driven Strategy Consultant
- Developed an integration between Oracle Service Could and HP Records Management system (TRIM).
- Created online application forms with address validation, Centrelink and USI integrations using REST API.
- Worked on integration with Oracle service Cloud and Student management system.
- Created an integration with Cisco telephone system and Oracle Service could.
- Created course and general enquiry forms for existing and new customers.
- Worked in a team to create course search form to be used by domestic and future students for an educational institution.
- Developed custom desktop Add-ins to extend the functionality of Oracle service cloud Desktop console.
- Create BUI Extensions to enhance Browser User Interface (BUI) capabilities.