Christian Hyland
Experience Management Strategy Consultant
Executive Summary
I'm a strategic consultant passionate about empowering Clients to thrive in the digital age. I bring proven expertise in guiding complex transformations, from needs analysis to implementation. My work unlocks operational efficiency and strategic advantage through data-driven insights and actionable plans.
My diverse background fuels impactful solutions. Navigating digital disruption as a media executive, building tech ventures as an entrepreneur, and working with global technology leaders provides a unique perspective. I understand both the challenges and opportunities of digital transformation, ensuring Client’s strategy is both effective and realistic.
Customer Reference
"Christian led in-depth executive interviews for our multi-million-dollar digital experience transformation. His expertise in customer experience strategy ensured user needs were prioritized. Through workshops, he mapped the customer journey, identifying key touchpoints for improvement. Christian's strength in roadmap planning resulted in a clear action plan with a data-driven ROI model, securing stakeholder buy-in. His focus on both technology adoption and customer lifecycle planning gives us confidence in a successful transformation." Murray Howe, Head of Digital Marketing Innovation, Suncorp Group
Key Skills
- Digital Business Transformation Planning
- Customer Experience Strategy
- Human-centred Design
- User Research / Journey Mapping
- Customer Lifecycle Planning
- Prioritising Technology Adoption
- Roadmap Planning
- Business case development
- ROI Modelling
- Revenue Operations
Platforms
- Customer Data Platforms
- Customer Relationship Management software
- Customer Experience Management software
- Marketing Automation
- Web and Mobile Analytics
- Content Management Systems
- Social Listening Tools
- Personalisation Engines
- A/B Testing Tools
Experience
Kyte Consulting, Principal Consultant
Apr–2024 to ongoing
- University of Newcastle: led a comprehensive analysis of University’s digital projects against the strategy roadmap and capabilities, for the purpose of defining the digital transformation roadmap.
Oracle
Oct–2014 to Feb-2019
- Acting Vice President, Customer Experience Cloud Solutions, JAPAC. Guided a multi-market team of 300+ digital experts as acting regional leader, shaping vision and strategy for Oracle's Customer Experience Cloud Solutions across JAPAC.
- Senior Director, Customer Experience Cloud Solutions Go-to-Market Leader APAC. Sparked 20% multi-market share growth for Oracle Cloud CX.
- Consulting Senior Manager, CX Cloud Professional Services JAPAC. Led multi-functional teams of up to 30 people on large-scale projects exceeding $1 million budgets, driving innovation for Fortune 500 giants like Toyota, eBay Gmarket, Disney Entertainment, and Citibank.