Alf Martin
Executive Summary
I am a seasoned Digital Transformation professional with multi-decade experience in Back office/Front office Transformations, Enterprise grade IT implementations, process, business change & transformation across numerous industries & geographies. I am a seasoned Oracle SaaS Project/Program Management professional with recent hands-on experience in CX and ERP modules.
I provide advisory services in Asset Intensive Industries (Utilities, Ports & Councils) and an Oracle Certified Implementation Professional(Field Services, Procurement).
“Alf was the main Project Manager, working to me on the West Midlands Police Oracle Fusion Project. A groundbreaking project as the first police force worldwide to migrate simultaneously to both HCM and ERP. Alf's combined Project Management skills and previous Oracle experience was invaluable to the project and he provided the platform to the successful delivery of HCM, ERP, Taleo and CX applications. I had every confidence in his ability to provide a sound project framework, engage fully with stakeholders as appropriate and ensure that external providers were held to account on the project. I would have no hesitation in recommending Alf to project manage any technical project in the future.” Phil Craven, SPM, West Midlands Police
Key Skills
- Digital Business Transformation
- CX Strategy
- Program/Project Management
- Business case development
- ROI Modelling
- Oracle Field Services
- Oracle Fusion Service
- Oracle ERP, HR, EAM and EPM
- Salesforce Field Service
Experience
Oracle Corporation Business Solutions Consultant
May’22 – May’24
Lead on pre-sales engagements, RFPs for Oracle CX products (Field Services, Sales& Service, Intelligent Advisor, Service Logistics, Maintenance Cloud, VBCS and Oracle Digital Assistant).
Won a key utility customer account within 6 months of rejoining Oracle Developed Oracle’s Hospital at Home Solution using Oracle CX products, working closely with Oracle Health/Cerner and showcased to hospitals.
City Of Casey Program Manager
Mar 19 – May’22
Designed, built the team and managed a multi-million program of works. Procured and implemented Enterprise Telephony and Contact Centre Platform Delivered Microsoft Azure along with interim CRM functionality Successfully delivered a proof of concept of a voice and chat-based VA Successfully developed a business case for an Integration platform, market tested various products, procured, and implemented DELL- BOOMI Designed and embed a novel CRP based market testing to finalize CRM product. Developed an 80 Page detailed CRM business case and a Pilot use to prove operational CRM use-cases involving customer portal, case management and field services.
City Of Melbourne Project Manager
Jun’17– Mar’19
Project Managed a 4-year Asset and Works Management Program of works Rolled out Salesforce Field Services for 3 BUs