Bruno Quevedo
Executive Summary
Oracle CX consultant with 10+ years of experience. Oracle Service Cloud (RightNow) and Intelligent Advisor expert. Passionate about automating complex processes.
Key Skills
- Proven analytical and problem-solving abilities
- Exceptional consulting skills
- Critical Thinker
- Team Leader and Player
Platforms
- Oracle Intelligent Advisor 2023 Certified Implementation Professional
- Oracle Service Center 2023 Certified Implementation Professional
- Oracle Knowledge Management 2021 Certified Implementation Specialist
- AI/ML tools: OpenAI APIs, Embedding, LangChain
- Programming Languages: Python, PHP, Javascript, R, HTML, CSS, SQL
- API/HTTP Debugging tools: Postman, Fiddler, SoapUI
- Web development and data exchange formats: APIs SOAP and Rest, JSON, XML
Experience
AIssie Founder and Lead Developer
Mar 2024 – Now
Bruno recently founded AIssie, a platform designed to help businesses simplify operations and enhance customer experiences. With AIssie, users can create AI-powered virtual assistants that deliver real-time responses, manage bookings, generate quotes, and send reminders, providing a practical solution that benefits both businesses and their customers.
City of Bunbury | CX consultant
Jan – Mar 2024
Audit of existing configurations of client’s Oracle Intelligent Advisor and Oracle Service Cloud applications. Development and implementation of enhancements aligning with client's business objectives, driving customer satisfaction and operational efficiencies.
Deloitte | Oracle Customer Experience Lead
Nov 2021 - Dec 2023
Team Lead for Oracle Customer Experience Managed Services at Deloitte. Lead development and implementation of Oracle Intelligent Advisor and Oracle B2C Service Centre applications enhancements.
Magia Solutions | Oracle Customer Experience Lead
Oct 2019 – Nov 2021
Delivering Oracle CX solutions to customers from different industries while guiding and mentoring team members. Honoured with the Excellence in Consulting Award, among 100 employees. Implemented and supported Oracle Intelligent Advisor and Oracle B2C Service. Activities performed in OIA included: writing rules in Policy Modelling, customising OIA interviews with JavaScript, developing scripts to automate upgrade/patching process by utilising OIA APIs, integrating Oracle Intelligent Advisor with Oracle B2C Service Cloud. User training, requirements gathering, documentation.
Oracle | CX Consultant
Aug 2015 – Jun 2019
Lead workshops to define business requirements; Conducted gap analysis between delivered functionality and client requirements and recommended solutions; Prepared, wrote and reviewed functional and technical specifications; Implemented Oracle CX Solutions for customers from different industries; Ensured the solution met business requirements by developing testing scenarios and test scripts, and led teams in unit, integration, and acceptance testing.