Igor Radonic

Senior Business Analyst
Igor Radonic - Senior Business Analyst
Location: Perth
Phone: +61 430 327 705
Email
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Executive Summary

Igor Radonic is a seasoned professional with extensive expertise in digital transformation, business analysis, Oracle Cloud solutions, and PMO. Specialising in customer experience (CX) and growth strategies, Igor delivers high-impact solutions that adapt to the evolving needs of modern businesses. With a robust technical and functional background, he has successfully developed, implemented, and maintained Oracle Cloud-based systems across diverse industries, ensuring exceptional project outcomes.

I had the pleasure of working closely with Igor on our recent Procurement Front Door & Chatbot project utilising Oracle Database Appliance (ODA) and Oracle Intelligent Advisor, and I can’t speak highly enough of his contributions and leadership. Igor demonstrated exceptional expertise and a deep understanding of the intricacies involved in developing and deploying the technology. As the delivery partner, Igor exhibited the leadership skills, effectively coordinating our team and ensuring that all milestones were met on time. His proactive approach to problem-solving and clear communication made complex technical concepts accessible to navigate the project smoothly and efficiently. Windi Andriani, Senior Manager, Tabcorp

Key Skills

  • Business Analysis: Bridging business needs with technical solutions.
  • Project Management: Expert in Agile methodologies; Certified PSM Scrum Master.
  • Stakeholder Engagement: Building strong partnerships for successful outcomes.
  • Strategy Development: Crafting actionable strategies for growth and efficiency.
  • Solution Architecture: Designing innovative, scalable solutions.

Oracle Technologies

  • B2C Service Cloud
  • Oracle CX Sales and B2B Service
  • Intelligent Advisor (formerly Oracle Policy Automation)
  • Oracle Digital Assistant

Experience

Deloitte - Manager

2021–2024

Delivering enterprise-grade digital solutions and strategic consulting.

Magia

2018-2021

Delivering Oracle Cloud implementations and transformations.

Senior Software Engineer

2017-2018

Developing and maintaining robust software systems.

Freelance Web Developer

2017-2018

Providing tailored web solutions to diverse clients.

Customer Experience is a key differentiator.

Empowering businesses to thrive in the Experience Economy by creating transformative customer and employee experiences that drive growth, loyalty, and innovation.

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