Karolina Kelly

Business Analyst
Karolina Kelly - Business Analyst
Location: Perth
Phone: +61 449 554 287
Email

Executive Summary

An enthusiastic business analyst with 9+ years of experience in a wide range of business processes and systems transformations, Karolina is a people-oriented professional with strong focus on deliverables.

Key Projects

Kyte Consulting, Business Analyst for Murdoch University

Jan 2024 - Now

BGC Group Australia, System Analyst

Feb 2017 – Aug 2022

Business analysis and systems analysis across multiple brands. Managing Oracle APEX Software developers’ team for development of Oracle APEX – BuildX solution. Systems testing, users onboarding, technical documentation and training material development, data migration and systems integration support and oversight.

Ventura Home Group, Senior Information Services Officer

May 2014 – Feb 2017

Managing IT administration team, Service desk support and training, training courses production, development assistance for in-house software. Asset Database implementation support for assets control. Liaising with IT vendors.

Key Skills

  • Business analysis
  • Software selection
  • IT Development and service teams oversight
  • Training production and delivery
  • Oracle APEX – BuildX
  • ManageEngine Servicedesk Plus
  • Oracle Weblogic
  • Jira
  • Visio
  • Litmos LMS/LearnUpon
  • DocuSign
  • Secret Server/Last Pass
  • Camtasia

Customer Experience is a key differentiator.

Empowering businesses to thrive in the Experience Economy by creating transformative customer and employee experiences that drive growth, loyalty, and innovation.

Get Started

Newsletter

Sign up to receive our valuable industry insights.