Rohit Samaiya

Executive Summary

Senior Software Consultant with 12+ years’ experience in CRM/CX domain, Oracle Service Cloud (CX), Oracle Field Service and Web technology projects in a wide business critical challenge.

• Trained Oracle Right Now specialist.
• Hands-on competence in all phases of the Software Development Life Cycle including Analysis & Study of Business Requirements, Technical & Functional Specifications, Data & Process Design, and Development & Testing along with Integration & Implementation
• Expertise in end-to-end implementation of Oracle CRM OnDemand application
• Expert skills in crmod configurations, workflows, and validations, reports, and dashboards
• Expert in Java/J2EE webservice

Key Projects

Western Digital, Technoc Functional Consultant

Implementation and running of Western Digital Service Cloud, catered for a contact center agent process and connected to end customer through CP. Worldwide interface for the organization. Responsible for Solution designing initial implementation, subsequent upgrades and developments. Integration between third party applications. Bespoke process automation, UAT and business development.

Standard Chartered Bank – CRM OnDemand Configurator

Implementing CRM On Demand to track service requests through a customer facing portal. Required configuration of platform, establishing user roles and creating users and static page layouts. Workflow configurations and assorted field validations/ Creating reports and bespoke dashboards for stakeholders. Defining custom web applets and tabs and configuring custom audit trail.

Blood Bank Organization, Techno Functional Consultant

Developing, solutioning and delivering new processes on an existing Right Now Instance used by a leading Blood Bank organization. Involved in requirement gathering workshops, solution design and customer signoff. Development of a customer portal for service requests. Was responsible for the upgrade activities and post clone activities as well as integration deployments and addressing internal service requests for platform adaption.