Health Check, Go Live and Managed Services for City of Bunbury - Kyte Success Story

Challenge

• City of Bunbury engaged Kyte to review the existing configuration.
• The customer was seeking a trusted partner to do a full end to end review, a business readiness assessment and manage the system go live to ensure a smooth and successful transition into business operations.

Solution

• Kyte Consulting is one of the local market leaders for Oracle CX Technologies.
• Kyte performed a technology, data and process review between AS IS versus TO BE to identify key gaps between what the organization’s objectives are vs what the technology was configured to do.
• This was combined by an end-to-end technology review and the implementation of system enhancements and hot fixes.
• City of Bunbury together with Kyte managed a successful system GO LIVE and business uptake.

Products

Oracle Service Cloud, Oracle Field Service Cloud, Intelligent Advisor, Oracle Integration Cloud.

Results

• Automated processes and cost saving
• Data Compliance and Security Management
• Improved Customer Experience