Health Check, Go Live and Managed Services for City of Bunbury - Kyte Success Story

The City of Bunbury is a local government area in the South West region of Western Australia, covering an area of 65.7 square kilometres (25.4 sq mi) along the coast about 180 kilometres (112 mi) south of Perth, the capital of Western Australia. The City of Bunbury is one of four local governments comprising the Greater Bunbury urban area. As at the 2016 Census, the City of Bunbury had an estimated population of almost 32,000.
customer success story city of bunbury

Challenge

  • City of Bunbury engaged Kyte to review the existing configuration.
  • The customer was seeking a trusted partner to do a full end to end review, a business readiness assessment and manage the system go live to ensure a smooth and successful transition into business operations.

Solution

  • Kyte Consulting is one of the local market leaders for Oracle CX Technologies.
  • Kyte performed a technology, data and process review between AS IS versus TO BE to identify key gaps between what the organization’s objectives are vs what the technology was configured to do.
  • This was combined by an end-to-end technology review and the implementation of system enhancements and hot fixes.
  • City of Bunbury together with Kyte managed a successful system GO LIVE and business uptake.

Products

Oracle Service Cloud, Oracle Field Service Cloud, Intelligent Advisor, Oracle Integration Cloud.

Results

  • Automated processes and cost saving
  • Data Compliance and Security Management
  • Improved Customer Experience
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