Health Check, Go Live and Managed Services for City of Bunbury - Kyte Success Story
Challenge
- City of Bunbury engaged Kyte to review the existing configuration.
- The customer was seeking a trusted partner to do a full end to end review, a business readiness assessment and manage the system go live to ensure a smooth and successful transition into business operations.
Solution
- Kyte Consulting is one of the local market leaders for Oracle CX Technologies.
- Kyte performed a technology, data and process review between AS IS versus TO BE to identify key gaps between what the organization’s objectives are vs what the technology was configured to do.
- This was combined by an end-to-end technology review and the implementation of system enhancements and hot fixes.
- City of Bunbury together with Kyte managed a successful system GO LIVE and business uptake.
Products
Oracle Service Cloud, Oracle Field Service Cloud, Intelligent Advisor, Oracle Integration Cloud.
Results
- Automated processes and cost saving
- Data Compliance and Security Management
- Improved Customer Experience