Fusion CX Service has received a number of enhancements with the 24D Release. Below I have called out some of the highlights from each functional area.

It’s that time again - the Oracle SaaS products have received the latest quarterly update. In this article I’ll review several of the new changes that have been rolled out in Oracle Fusion Sales.

Oracle's Energy and Water Customer 24C release delivers groundbreaking advancements, designed to improve operational efficiency and customer satisfaction for utility providers. This update introduces key changes across multiple areas, focusing on batch processing, enhanced customer experience features, regulatory compliance, and scalability.

As part of Oracle's commitment to enhancing its Field Service offering, the latest release(24D) represents the latest quarterly update bringing note-worthy improvements across various components of OFS that are designed to streamline operations, boost productivity, and extend the system's functionality to meet the dynamic needs of businesses operating globally.

Constituents today expect to be able to interact with Councils digitally via multiple channels, no matter the request type. This means that councils need to provide online platforms to cover a vast array of service request types ranging in complexity from application lodgment and waste management requests down to simple online enquiries.

As local councils increasingly adopt Software as a Service (SaaS) solutions, effective project management becomes crucial. While the overall project management approach for SaaS Cloud implementations remains consistent, we find there are specific characteristics and risks unique to council environments. In this article, we explore these nuances and provide insights for successful SaaS Cloud implementation projects for Council Clients.

The higher education landscape in Australia is undergoing a period of significant transformation. Institutions are grappling with a complex interplay of political, social, and environmental factors, demanding both innovation and operational continuity. In this dynamic environment, balancing legacy systems with modern cloud architectures, optimizing budgets, and aligning diverse stakeholders is crucial for institutions to remain competitive and resilient.

Oracle has just released an updated timeline for the rollout of its Redwood user interface, marking a significant milestone in the ongoing transformation of Oracle Fusion applications. Redwood, Oracle’s next-generation user experience, promises a more intuitive, visually appealing, and cohesive interface across all Oracle Fusion applications. This update comes in response to extensive partner and customer feedback, ensuring that organizations have adequate time to prepare for the transition.

Oracle Applications Platform enables customers and partners to leverage Oracle's award-winning Redwood UX components, as well as advanced technologies like telemetry, search, and self-learning recommendations, to quickly and easily deliver apps that complement and seamlessly integrate with Oracle's extensive portfolio of cloud applications.

To quickly identify the key pain points and areas for improvement, we developed an easy-to-use CX Self-Assessment Toolkit. Our toolkit is designed to empower you in elevating your customer experience game and is paired with insights.

In the fast-paced world of higher education, where student satisfaction and operational efficiency are paramount, Oracle Intelligent Advisor (OIA) emerges as a beacon of innovation. This article delves into the transformative power of OIA, spotlighting its ability to enhance operational speed, engage students and workforce, evolve capabilities, and boost business productivity.

In the realm of field operations management, Oracle Field Service has long been a cornerstone for organisations seeking streamlined processes. However, a notable limitation has surfaced within the Dispatch Console: its inability to provide a comprehensive overview of both scheduled and non-scheduled activities beyond a single day in "List View".

Oracle Field Service Cloud Release 24B represents the latest quarterly update as part of Oracle's commitment to enhancing its Fusion Service offerings. This update brings significant improvements across various service components to increase efficiency, enhance user experience, and ensure global compatibility. Each feature in this release is designed to streamline operations, boost productivity, and extend the system's functionality to meet the dynamic needs of businesses operating globally.

Murdoch University is a forward-thinking institution with an agile and design thinking transformation approach, combined with a laser sharp focus on delivering outcomes and better student experiences – at scale. Kyte nominated Murdoch University for this award, because of their clarity of vision in becoming an industry leader and innovator, their focus on execution, best use of technology, and their delivery excellence which has proven to deliver real results.

Are you making the most of your Oracle RightNow application? As technology evolves and customer expectations continue to rise, staying up to date with the latest features and capabilities is essential for delivering exceptional customer experiences. In this article, we'll explore why upgrading to the latest version of Oracle RightNow is crucial and how it can benefit your business.

As Oracle adds more than 50 GenAI features to Fusion Cloud Apps Suite, customer experience (CX) stands as a pivotal factor in the success of any organization. Recognizing this, Oracle has continually evolved its Fusion Cloud CX platform to meet the evolving needs of businesses across industries.

Moving a student from “Offer to Enrolled” is often more complex than anticipated. The process is often riddled with complexities, from conditional offer follow-ups to seamlessly transitioning students from recruitment teams to student life departments and influencing a student’s decisioning process. Recognising these common hurdles, Kyte Consulting offers tailored solutions leveraging Oracle Technology to streamline and optimise the offer to enrolled process for universities across Australia.

In the dynamic landscape of higher education, institutions in Australia face a myriad of challenges when it comes to effectively reaching and engaging prospective students. From digital channels to physical events, the journey to attracting and nurturing leads is riddled with complexities that demand strategic solutions. This is where Kyte Consulting comes in as a trusted partner, offering expertise in harnessing the power of data and technology to drive tangible results for universities.

In today's competitive educational landscape, institutions are constantly seeking ways to enhance their student application processes. From managing a plethora of applications to ensuring seamless communication with international agents and prospective students, the challenges can be daunting. However, with the right strategies and tools in place, optimization is achievable. Kyte Consulting leveraged technology and the right strategy to optimise your student application journey, addressing common challenges and implementing effective steps towards improvement.

In conjunction with Acquia we are proud to hold an online webinar dedicated to discussing the benefits of Email Marketing for improving sales.

In August 2021 Oracle released “Responsys Express”, with surprisingly little fanfare. Responsys Express is a cut down version of Oracle’s hugely popular enterprise scale omnichannel marketing platform “Responsys”, providing email communication only. Developed on Oracle Gen2 Cloud Infrastructure, Oracle is addressing the Marketing Automation need for Small to Medium Businesses with the ability to scale the platform, as the business grows.

In August 2021 Oracle released “Responsys Express”, with surprisingly little fanfare. Responsys Express is a cut down version of Oracle’s hugely popular enterprise scale omnichannel marketing platform “Responsys”, providing email communication only. Developed on Oracle Gen2 Cloud Infrastructure, Oracle is addressing the Marketing Automation need for Small to Medium Businesses with the ability to scale the platform, as the business grows.

Bengaluru, Melbourne Combining the two power houses with the best Customer Experience consulting capabilities together, driven by offshore managed services excellence, to offer flexible engagement models to the Australian market.