Oracle Energy and Water Customer 24C: Key Changes Overview

1. Batch Processing Enhancements

Batch processing has received significant upgrades in 24C to support faster, more reliable operations.

• Improved Parallel Processing: Enables faster execution by distributing workloads across multiple systems.
• Dynamic Job Prioritization: Allows utilities to prioritize critical processes, ensuring timely completion.
• Real-Time Monitoring: Provides intuitive dashboards for tracking batch performance and identifying bottlenecks.
• Advanced Error Handling: Automates detection and resolution of errors, reducing manual intervention and downtime.

2. Customer Experience Features

Oracle continues to focus on enhancing the customer journey with 24C updates.

• Improved Billing Accuracy: Faster and more precise processing minimizes billing disputes.
• Personalized Communication Tools: New configurations enable tailored notifications for customers.
• Omnichannel Support Enhancements: Strengthens integration across digital platforms, ensuring seamless interaction.

3. Regulatory Compliance and Reporting

24C introduces advanced features to streamline compliance with local and global regulations.

• Automated Reporting Tools: Simplifies the creation of regulatory reports, reducing time and effort.
• Data Privacy and Security Enhancements: Updates to data handling ensure compliance with evolving standards.

4. Scalability and Future-Readiness

The 24C architecture is designed to adapt to growing demands and technological advancements.

• Cloud-Optimized Performance: Fully leverages Oracle Cloud Infrastructure for seamless scalability.
• Integration Support: Enhanced compatibility with third-party tools ensures utilities can expand their ecosystem with ease.

5. Operational Efficiency

Utilities can achieve greater operational efficiency with features aimed at reducing resource overhead.

• Intelligent Workflows: Automates repetitive tasks to free up valuable IT resources.
• Performance Analytics: Delivers actionable insights to optimize processes and reduce costs.

Oracle Energy and Water Customer 24C is a transformative upgrade, empowering utility providers to operate efficiently, meet customer expectations, and adapt to future challenges.

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Source: Oracle Utilities Customer Cloud 24C What's New
Author: Anita Parer