Bengaluru, Melbourne Combining the two power houses with the best Customer Experience consulting capabilities together, driven by offshore managed services excellence, to offer flexible engagement models to the Australian market.

Consumer behaviour and expectations have dramatically changed since COVID 19. This is an interview with Laura Mazin, Director of AchieveAble and ex Executive GM at Telstra for Customer Experience, on key changes, challenges and immediate next actions.

Consumer behaviour and expectations have dramatically changed since COVID 19. This is an interview with Mariano Favia, ex Head of Marketing at Vinomofo and now Head of Growth for the WiskeyClub, on key changes, challenges and immediate next actions.

Through COVID Customer Expectations have changed dramatically. We asked Rob Burden, Head of Digital Marketing Delivery at Latitude Financial Services, about his point of view on key changes, challenges for organisations, and tips on immediate quick wins in his industry.